FREE HDI Webinar

Expert Insights:

The Transition from Customer Management to Experience Management

When: Oct. 6, 2022 2:00 PM ET / 11:00 AM PT

As the transition from the service economy to the experience economy accelerates, many of the frameworks, processes, and metrics that helped organizations create and preserve business value need re-examination and, in many cases, replacement.

It’s no longer sufficient to base strategic decisions on snapshots that capture how well we are satisfying the needs of employees, partners, and customers in a single moment.

In the experience economy, every part of the organization must be able to identify, measure and react to stakeholders’ constantly shifting expectations and perceptions of product and service value.

Join HDI Principal Analyst Tim McElgunn and a panel of industry experts and thought leaders, Rae Ann Bruno, President, Business Solutions Training; Nate Brown, Senior Director of CX at Arise, Co-Founder of CX Accelerator; and Ben Brennan, Founder and CEO of QSTAC, as they explore how modern enterprises must design, execute, and evolve decision-making and business activities to deliver experiences that stakeholders want and expect each time they interact with your organization.

One lucky webinar attendee will win a complimentary conference pass to HDI’s Service Management World – taking place November 14-16 in Orlando, FL. The winner must be present to claim their prize.

Complete the form below to register (*required)

Address 3

First Name*

Last Name*

Professional Email Address*

Title*

Company*

Business Phone*

Country / Region*

State

Subscribe to these additional emails from HDI:

HDI Event Announcements

Subscribe to receive emails providing information about upcoming HDI Events. You will receive these announcements once a week.

HDI Training and Consulting Announcements

Subscribe to upcoming training and certification course announcement and information about HDI’s consulting services. You will receive these announcements once a week.

SupportWorld Newsletter

Subscribe to HDI’s weekly community newsletter providing the latest industry news, solutions, and case studies.

Yes, I’d like to receive messages about InformaTech events and products.

Yes, I'd like to receive messages from Informa Tech or other companies' products and services.

HDI c/o Informa Tech

Informa Tech Holdings LLC | Registered in the United States with number 7418737
605 Third Ave., 22nd Floor, New York, New York 10158, USA