From Strategy to Impact:

Inside the NEW HDI Support Center Manager Course

Date & Time

Mar 25, 2026 at 11:00 AM Pacific Time / 2:00 PM Eastern Time

Description

The Support Center landscape has evolved and so has the HDI Support Center Manager course.

Join Doug Tedder, a lead subject matter expert for the HDI Support Center Manager course, for an exclusive webinar to explore the game-changing updates that make this course more intuitive, engaging, and impactful than ever.

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Speakers

Doug Tedder

HDI Business Associate / Principal Consultant at Tedder Consulting, LLC

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Doug Tedder is the principal of Tedder Consulting LLC, a service management and IT governance consultancy. A respected industry leader, Doug excels in navigating interactions across all levels, from senior executives to frontline practitioners. His true passion lies in empowering effective IT teams to achieve exceptional results. His meticulous approach, coupled with deep industry expertise and a keen understanding of human dynamics, allows him to translate strategic vision into actionable plans, demonstrably transforming IT departments into indispensable business partners.

Doug holds numerous industry certifications ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, SIAM™, ITXM™, HumanisingITTM, and Organizational Change Management. Doug has been recognized 5 times by HDI as one of the “Top 25 Thought Leaders in Technical and Service Management”, most recently in 2026. Doug also received the 2025 Lifetime Achievement Award from HDI.

He actively engages with the IT community, participating in local industry meetings, webinars, and national conferences. Learn more about Doug by visiting his website at dougtedder.com.

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